FAQ's

Do you use 100% leather?

Yes every pair of Just Ray moccs are lovingly made with 100% genuine leather.


Are moccs suitable for walkers?

Yes soft soles are one of the best choices for walkers. Our gorgeous leather moccs are soft and comfortable for babies feet, yet durable enough to withstand everyday wear and tear. Soft soles are great for babies, pre-walkers and walkers as they can feel the floor and are not hindered by a hard soled shoe.


What size should I order?

Please refer to our size guide for the best way to measure your little ones feet and determine  their size.


How much will shipping cost?

Regular post (within Australia) – Flat rate $8.00

Airmail to NZ (untracked) – $12.50

International airmail (untracked) – $22.50

If you would like to arrange express/tracking please contact hello@justray.com.au


If I can pickup locally do I need to add shipping costs?

No, for people who intend to pickup products locally we have added a discount code to avoid shipping costs. When at the Cart select Australia in shipping options then make sure to add the code LOCAL to the discount code. This will remove the shipping costs from the order. Please then just add a note to the order stating your intentions to collect your product.


How long will my order take?

We aim to get your gorgeous moccs out to you as quickly as we can, as a guide we will generally try to ship your order within two-three business days. If for any reason there is a delay we will contact you.  We post orders on Mondays. Wednesdays and Fridays.


Orders are shipped via Auspost. Please allow 4-6 business days within Australia and 7-30 business days for international.


For our international customers all prices are displayed in Australian Dollars and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees that may be imposed and this is the responsibility of the customer.


How do I look after my moccs?

Leather is a natural product so will always have slight colour variations and random markings from different areas of the hide. Leather also has some areas that appear to stretch or pull which can make moccs looks a slightly different shape or size. Please be assured that every pair of moccs are made following a sized pattern. The beauty of wearing leather moccs is that they will mould and stretch to fit your childs feet.

To care for leather – Wipe stains for spins off immediately with a soft damp cloth. For spot cleaning, use a damp sponge to lightly wipe over the affected areas. Dry in non-direct sunlight.

To care for suede – If cleaning is required we recommend a good quality suede brush to gently remove soiling. Alternatively a damp sponge can be lightly applied, pack shoes loosely with tissue to retain shape. Dry in non-direct sunlight.


Do you offer exchange/refunds?

We are happy to exchange/refund unworn, undamaged moccs. The cost of returning an item for refund or exchange is at your expense unless incorrect items were shipped or items are faulty. For an exchange you will incur the new shipping cost. Please email us at hello@justray.com


How can I contact you?

Any questions please get in touch with us at hello@justray.com.au